Who We Are

Citizencentric: building services that put citizens at the center.

"Citizencentric" refers to an approach, philosophy, or strategy that places the needs, preferences, and well-being of citizens at the forefront of decision-making and service delivery.

This concept is often used in the context of government, public sector services, and community planning, emphasizing the importance of understanding and addressing the concerns of the people being served.

Citizencentric is the leading Leadership Development Firm in Vancouver

Mission

Built in BC for BC.

Citizencentric exists to transform how leadership and learning are designed and delivered in the public sector—so that leaders become more responsive, resilient, relational and resourceful.

We do this by designing practical, values-driven learning experiences, guiding change with empathy and foresight, and building the capabilities that help leaders and teams thrive—today and into the future.

Vision

A better future, led differently.

We envision thriving communities—where public institutions are bold, human-centered, and built for tomorrow. We spark change by growing citizen-centric leaders who are stewards for the planet and possibility—for the greater good of future generations.

Becky Querido

  • Advocate for disruption

  • Leads with 🔵and 🔴 energy

  • Loves

  • Board Director, ACMP Vancouver

  • Formerly led at Accenture, Langara, BC Hydro and VCH

Jay Kiew

  • Change & Innovation Enthusiast

  • Leads with 🔵and 🔴energy

  • Loves a good game of volleyball or a run in the rain

  • Formerly led Org Transformation @ Deloitte and Innovation @ TELUS Health

Dana Troster

  • Psych Safety Geek

  • Leads with🔵 and 🟢 energy

  • Loves a long trip around the world.

  • Embeds diversity, equity and inclusion in life.

Our shared values

  • We stand for stewardship. This means we decline projects that aren’t tied to United Nation’s Sustainable Development Goals (SDGs).

  • We create lasting ripples of positive change by designing scalable solutions and collaborating with diverse changemakers and disruptors to co-create a better future.

  • We are an extension of your organization's team and efforts, enabling capabilities so that they can bring their best to work.

  • We stay curious and continuously learn and evolve our approach to mobilize leaders for a better tomorrow.

  • Smooth as butter, we are the easiest partners you will ever work with, bringing our superpowers in project management and change management to help you get the outcomes you need delivered.

The Extended Citizencentric Network

The Citizencentric team is comprised of partner professionals who get things done. From the qualifications we carry to the engagements we’ve led, you can be rest assured that your desired outcomes will be met everytime.

Shoshana Allice

  • Neuro-inclusive leadership specialist🌈

  • Leads with 🟡 and 🟢 energy

  • Dares others to lead

Justin Otteson

  • Founder at Hot Neon

  • Leads with 🔴and 🟡 energy

  • Loves designing learning experiences that inspire action.

Shelley Saje-Ricci

  • Cultivates Safe Spaces

  • Proud Cree Métis woman from Treaty 6 Territory

  • Leads 🟢and 🔴 energy

  • Loves facilitating transformative sessions on anti-racism, equity, inclusion and allyship, truth and reconciliation.